While in the process and upon reviewing the content of the ecards and entering all the email address I was trying to send it to, I closed the wrong close button and the site has gone without even sending ecards to the recipients.
Smilebox customer service trial#
I happen to enter my VISA card hoping that I can try the 7 days free trial and can cancel before the due date and it would only cost me only less than $ 7 + USD/month if ever I will continue to use it. I was trying to get a free online ecards and go over this site to avail the Free 7 days trial. Additionally, I wanted to be sure to alert as many people as possible to their dishonest business practices and their unwillingness to correct their mistake and refund my own incorrectly billed money. I will be taking up the matter with my credit card company as well but I'm not optimistic about being able to dispute charges that are 1 and 2 years old. Their final response was to send me a copy of the Terms of Membership and close my case.
I replied that I had not agreed to that- as evidenced my by BASIC membership. They responded that no, it would only be $47.88 because of their "no refund policy" and the "terms of membership" I had "agreed to".
Smilebox customer service full#
I replied back for clarification that they were in fact refunding the full $143.88 not just one year. I contacted them with my request and they responded that I had a Premium membership (untrue- my profile indicated basic) but they would "cancel" and refund. This likely went back farther than the statements I could access online but I only requested the $143.88 refunded that I could see. I looked back at my old statements and saw that not only had I been charged $47.88 in November 2019, but also had been charged in November of 20 as well. Had I known Smilebox would be dishonest, I would have taken a screen shot to support my claim, but unfortunately I gave them the benefit of the doubt, thinking surely I would have no trouble getting refunded since they could see on their end that I had a basic membership. I signed into my Smilebox account and sure enough, my status said "Basic Membership" which is free. I was surprised because I knew I no longer had a paid subscription. On NovemI looked at my credit card statement and saw that I had been charged an annual Smilebox membership fee of $47.88.
0 kommentar(er)
